Your data is yours. If you decide to cancel your Microsoft 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel.

You can add the domain name you own to create domain-based email addresses in Business Basic and Business Standard. You must own a domain name and as an admin, you will have to make some changes on the DNS records of your domain – we will guide you for this.

Internet access is required to install and activate all Microsoft 365 plans and to manage your subscription account. Internet connectivity is also required to access Microsoft 365 cloud productivity services, including email, conferencing, IT management, and other services. Microsoft 365 Business and Business Standard plans include the desktop version of Office.

One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the Internet all your work will automatically sync, so you never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date and upgraded when you connect to the Internet, so you always have the latest tools to help you work.

Refund is not allowed for any Microsoft Office 365 plans.